Communicating with Our Staff
The COA and its affiliate societies are dedicated to ensuring a safe and respectful workplace for our employees. We commit to communicating with you in a respectful, professional and civil manner. Similarly, we ask our callers to extend the same courtesy to our staff.
We expect that all individuals reaching out to our staff refrain from using abusive or aggressive vocabulary. This would include threats, vexatious or harassing comments or conduct, sexual harassment, intimidation, shouting, or discriminatory statements. Behaviour of this kind may result in the COA limiting or restricting future communications with you. Thank you for your cooperation with our respectful workplace practices.